Frequently Asked Questions
- What are "Loyalty Points" and how do they work?
Loyalty Points are our customer appreciation discounts and are our way of thanking you for your business! You will earn loyalty points on your purchases with us, and these points can then be used for discounts on future purchases. You must be logged in to your customer account to earn or spend loyalty points. To view your current point total, log in to your account and click "View Account". Your point total and the corresponding monetary discount will be shown beneath your recent orders. Please note, points do not accrue on shipping charges, tax, or on portions of purchases paid for by Gift Certificates. Points accrued on BOM/Club charges will be issued in the form of a coupon code mailed at the end of each program.
- Do I have to purchase a full yard?
No, we also sell by the half yard. To purchase a half yard, enter "0.5" in the quantity box. To purchase 3 1/2 yards, enter "3.5".
- Are the listed prices per yard or per half yard?
The listed prices are per yard, unless otherwise noted.
- How does a yard compare to a metre?
1 yard = 91.44 cm = .9144 metres
- How do I know how much yardage is available?
If you need to know how much yardage we have of a particular fabric, put a large quantity (such as 200) in the quantity box, then click "Add to Cart". A red message will let you know how much we have available.
- Where is your store located and what are your hours?
We are located in Coeur d'Alene, Idaho, however we are an online-only store - we are not open to the public. This means we are open 24 hours a day, 7 days a week and you can shop with us from anywhere in the world! If you would like to reach us by phone, we are available from 9 am to 5 pm PST Monday - Friday.
- I am an international customer. Can I view my order in my native currency?
Yes! If you have created an account you have the option to view all of our products in the following currencies: US Dollar, Euro, Australian Dollar, British Pound, Candian Dollar, Japanese Yen, Swedish Kronga, Swiss Franc, Mexican Peso, and Hong Kong Dollar. To use this feature, click "Account" on the upper left side of the home page, then choose your currency from the drop down "Preferred Currency" menu near the bottom of the page. Please note these currencies are for estimate only; Shabby Fabrics conducts all transactions in the US Dollar.
- What shipping carrier do you use?
We use the United States Postal Service (USPS) for most of our shipments. Occasionally we will choose United Parcel Service (UPS) or FedEx for very large shipments. If you prefer UPS or FedEx, please call, email, or leave a note with your order.
- How long will it take for my order to arrive?
We are able to get almost all orders filled and shipped within 2-3 days. If you are a U.S. customer, your order will likely arrive within 5 business days of shipment. For our international customers, orders may take 2-8 weeks to arrive. We cannot report an international shipment as "lost" to the postal service until 8 weeks have elapsed. This is not our policy, but the policy of the USPS.
- Why do you charge additional shipping for some items?
Some of our products do not qualify for our base shipping rate due to their bulk. These items include but are not limited to: Jelly Rolls, Layer Cakes, Twice the Charm Rolls, and flannel yardage. We make every effort to keep shipping prices low for our customers, but in some situations it is unavoidable.
- How do I update my email address or password?
If you have a created an account with us, you can update your information by logging into your account and clicking "Update Email Address or Password".
- How do I update my billing or shipping address?
If you are currently in a BOM or Club, updating your information online will not transfer to your BOM/Club shipments as they are run through a different system. You will need to contact Lynn directly by emailing her at firstname.lastname@example.org . If you need to update your billing or shipping address for future orders and have a created an account with us, you can update your information by logging into your account and clicking "Manage Address Book".
- How do I use a coupon code?
If you have a coupon code, enter it on the View Cart page before checking out.
Our coupons can occasionally be found in our magazine ads as well as our email newsletter. We advertise in the following magazines: American Patchwork & Quilting, McCall's Quilting, Fons & Porter's Love of Quilting, and Australian Patchwork & Quilting. Sign up for our newsletter using the link on the left sidebar.
- How do I use a Gift Certificate?
If you have a Gift Certificate, enter the code on the Payment Page above the credit card section during checkout. Entering your gift certificate code on the View Cart page will not work, as that section is for coupon codes. Please note that Gift Certificates expire 1 year from date of purchase.
- I have a question about your products. How can I contact you?
You may call us at 208-664-4567 Monday - Friday, 9 am - 5 pm PST, email us at email@example.com, or use the contact form on the Contact Us page.
- I have a question regarding a Block of the Month or Club. How can I contact you?
For questions regarding Block of the Month programs and Clubs, please contact Lynn firstname.lastname@example.org
- I have a question about my order. How can I contact you?
Did you know that if you've created an account with us, you can view your previous orders? After signing in, view the Account page. If you need to contact us, you may call us at 208-664-4567 Monday - Friday, 9 am - 5 pm PST, email us at email@example.com, or use the contact form on the Contact Us page.
Yes! You can find out more information on our Wholesale page, or contact us at firstname.lastname@example.org.
We are always accepting applications. Please email your resume to email@example.com.
- Are you affiliated with Rachel Ashwell or Shabby Chic?