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Shabby Fabrics Frequently Asked Questions

If you have questions about our Block of the Month programs, please click here.

General Website Questions

What is the Birthday Club?

Shabby Fabrics wants to help you celebrate your birthday! Add your birthday (month and day only) to your account to receive a 20% off coupon every year on your birthday. The coupon will arrive via email, so you must have a valid email address in your account. Coupons will be valid for 1 month. To add your birthday, log into your account, click the "Account" link, and enter your birthday in the My Birthday box. Have a happy one!

What are "Loyalty Points" and how do they work?

Loyalty Points are our customer appreciation discounts and are our way of thanking you for your business! You will earn loyalty points on your purchases with us, and these points can then be used for discounts on future purchases. You must be logged in to your customer account to earn or spend loyalty points. To view your current point total, log in to your account and click "View Account." Your point total and the corresponding monetary discount will be shown beneath your recent orders. Please note, points do not accrue on shipping charges, tax, or on portions of purchases paid for by Gift Certificates. Points accrued on BOM/Club charges will be issued in the form of a coupon code mailed at the end of each program. You earn 3% of the product total on your order.

Do I have to purchase a full yard?

No, we also sell by the half yard. To purchase a half yard, enter "0.5" in the quantity box. To purchase 3 1/2 yards, enter "3.5".

Are the listed prices per yard or per half yard?

The listed prices are per yard, unless otherwise noted.

How does a yard compare to a metre?

1 yard = 91.44 cm = .9144 metres

Can I get sample swatches of fabric?

We do not offer free swatches, but we do offer 1/4 yard samples. Each sample is $3.00, or $5.00 for specialty fabrics. Shipping is included in this cost for domestic US destinations. International destinations will be charged based on how many samples are ordered and the weight of the package. We cannot guarantee a sample you purchase will still be available by the time you want to place your order. Manufacturers discontinue collections at their discretion so we may not be able to reorder the fabric. With sample orders, they have to be placed over the phone or via email.

Where is your store located and what are your hours?

We are located in Coeur d'Alene, Idaho, however we are an online-only store - we are not open to the public. This means we are open 24 hours a day, 7 days a week and you can shop with us from anywhere in the world! If you would like to reach us by phone, we are available from 8 am to 6pm PST Monday - Friday, and 8 am to 4 pm Saturday.

I am an international customer. Can I view my order in my native currency?

Yes! If you have created an account you have the option to view all of our products in the following currencies: US Dollar, Euro, Australian Dollar, British Pound, Candian Dollar, Japanese Yen, Swedish Kronga, Swiss Franc, Mexican Peso, and Hong Kong Dollar. To use this feature, click "Account" on the upper left side of the home page, then choose your currency from the drop down "Preferred Currency" menu near the bottom of the page. Please note these currencies are for estimate only; Shabby Fabrics conducts all transactions in the US Dollar.

What shipping carrier do you use?

We use the United States Postal Service (USPS) for most of our shipments. Occasionally we will choose United Parcel Service (UPS) or FedEx for very large shipments. If you prefer UPS or FedEx, please call, email, or leave a note with your order. Shipping with one of these alternate methods may incur additional shipping charges.

How long will it take for my order to arrive?

We are able to get almost all orders filled and shipped within 1-3 days. If you are a U.S. customer, your order will likely arrive within 3-5 business days of shipment. For our international customers, orders may take 2-8 weeks to arrive. We cannot report an international shipment as "lost" to the postal service until 8 weeks have elapsed. This is not our policy, but the policy of the USPS.

Why do you charge additional shipping for some items?

Some of our products do not qualify for our base shipping rate due to their bulk. These items include but are not limited to: Sealing Irons, Craft Holders, Cutting Mats, Jelly Rolls, Layer Cakes, Twice the Charm Rolls, and flannel yardage. We make every effort to keep shipping prices low for our customers, but in some situations it is unavoidable.

How do I update my email address or password?

If you have an account with us, you can update your information by logging into your account and clicking "Update Email Address or Password."

How do I update my billing or shipping address?

If you are currently in a BOM or Club, updating your information online will not transfer to your BOM/Club shipments as they are run through a different system. You will need to contact one of our Account Managers directly by emailing at bom@shabbyfabrics.com. If you need to update your billing or shipping address for future orders and have a created an account with us, you can update your information by logging into your account and clicking "Manage Address Book."

How do I use a coupon code?

If you have a coupon code, enter it on the view cart page before checking out.

Where do I find coupons?

Our coupons can occasionally be found in our magazine ads as well as our email newsletter. We advertise in the following magazines: American Patchwork & Quilting, McCall's Quilting, Fons & Porter's Love of Quilting, and Australian Patchwork & Quilting. Sign up for our newsletter using the link at the top of our homepage.

How do I use a Gift Certificate?

If you have a Gift Certificate, enter the code on the Payment Page above the credit card section during checkout. Entering your gift certificate code on the View Cart page will not work, as that section is for coupon codes. Please note that Gift Certificates expire 1 year from date of purchase.

I have a question about your products. How can I contact you?

You may call us at 208-664-4567 Monday - Friday, 8 am - 6 pm and Saturdays 8 am - 4 pm PST, email us at support@shabbyfabrics.com, or use the contact form on the Contact Us page.

I have a question regarding a Block of the Month or Club. How can I contact you?

For questions regarding Block of the Month programs and Clubs, please contact an Account Manager at support@shabbyfabrics.com

I have a question about my order. How can I contact you?

Did you know that if you've created an account with us, you can view your previous orders? After signing in, view the Account page. If you need to contact us, you may call us at 208-664-4567 Monday - Friday, 8 am - 6 pm and Saturdays 8 am - 4 pm PST, email us at support@shabbyfabrics.com, or use the contact form on the Contact Us page.

How do I use a coupon code?

If you have a coupon code, enter it on the view cart page before checking out.

Do you sell wholesale?

Yes! You can find out more information on our Wholesale page, or contact us at wholesale@shabbyfabrics.com.

Are you hiring?

We are always accepting applications. Please email your resume to jobs@shabbyfabrics.com.

Are you affiliated with Rachel Ashwell or Shabby Chic?

Shabby Fabrics Block of the Month FAQ

What is a Block of the Month/Club? How does it work?

Block of the Months (BOMs) make quilting affordable, easy and fun! Choose the program you love, sign-up and then the rest is automatic. Each month you will be charged and sent everything you need to complete one Block/Kit. The length, cost and details of each program vary so refer to the program description for specific details.

Our Clubs work the same way but instead of a Block each month you receive a Kit to make that months’ project.

When you sign-up for a program, it is understood that you are signing up for the entire program and we will reserve an entire quilt/program for you. Your Block/Kit charge will automatically occur on the billing date for the program using the credit card you used to sign-up for the program. If you sign-up using PayPal, refer to the “How do PayPal BOM payments work” section for details.

What is the difference between Laser-Cut and Traditional applique?

Traditional applique is where you trace and cut out your templates, turn the edges and stitch down your pieces either by hand or machine. To learn how to do Traditional applique, watch Jennifer’s tutorial: https://www.youtube.com/watch?v=i3t_UGX73sw

Laser-Cut applique is where all your shapes are pre-cut and pre-fused. All you need to do is peel off the backing, iron it down and stitch around the edges.

What kind of stitch do I use for the laser cut pieces?

You may use any stitch you like to sew down your shapes. Some of the most popular stitches are blanket, straight or a small zig zag. For more information on how to finish laser shapes watch Jennifer’s tutorial: https://www.youtube.com/watch?v=XFI9lGAbRSY

How do I contact the Block of the Month Department?

Phone: 208-664-4567, Ext 3; Mon-Fri 8-4 (Pacific Time). We have customer service reps answering the phones from until 6 PM Mon-Fri and on Saturday from 8-4 as well so you may leave an update/message with them as well.

E-mail: BOM@shabbyfabrics.com

We respond to all E-mails/phone calls within 1-2 business days. If you do not receive a response from us within that time, we encourage you to resend your E-mail or give us a call.

I know my address will change during my program, will that be a problem?

That is not a problem at all. Follow the steps in “How do I change my shipping address” below. Please let us know at least 1 week prior to your move to insure we have enough time to update it in our BOM records prior to your move. Our BOM system run separately from your on-line profile so you must contact us directly with this update or we will not know.

How do I contact the Block of the Month Department?

Phone:208-664-4567, Ext 3; Mon-Fri 8-4 (Pacific Time). We have customer service reps answering the phones from until 6 PM Mon-Fri and on Saturday from 8-4 as well so you may leave an update/message with them as well.

E-mail: bom@shabbyfabrics.com

We respond to all E-mails/phone calls within 1-2 business days. If you do not receive a response from us within that time, we encourage you to resend your E-mail or give us a call.

How do I update my credit card?

  1. Call us at 208-664-4567; Mon-Fri 8-6 and Sat 8-4 (Pacific Time).
  2. Log-in to your profile at ShabbyFabrics.com (if you do not have an established account you will be need to create one first)
    • Select Account
    • Select the "Payment Types" tab
    • Enter your credit card information and press "SAVE CARD"
    • E-MAIL us at bom@shabbyfabrics.com when this is done as On-line orders and BOM run separately of each other so we are unaware of any updates you make in your profile unless you give us a call or E-mail to let us know.

If you are paying for your program via PayPal, see the FAQ "How do PayPal BOM payments work" for how to update. We CANNOT access your PayPal account to make charges or changes.

How do I change my shipping address?

  1. Call us at 208-664-4567; Mon-Fri 8-6 and Sat 8-4 (Pacific Time).
  2. Log-in to your profile at ShabbyFabrics.com (if you do not have an established account you will be need to create one first)
    • Select Account
    • Select the "Address Book" tab
    • Enter your address information and SAVE
    • E-MAIL us at bom@shabbyfabrics.com when this is done as On-line orders and BOM run separately of each other so we are unaware of any updates you make in your profile unless you give us a call or E-mail to let us know.
  3. E-mail the information directly to bom@shabbyfabrics.com

How do I change my E-mail address?

Call us at 208-664-4567; Mon-Fri 8-6 and Sat 8-4 (Pacific Time) OR E-mail us at bom@shabbyfabrics.com

I do not see my BOM charges/shipments in my account, is there a problem?

Block of the Month charges do not charge through our on-line system so monthly charges/shipments will not be seen in your profile.

Do I earn Loyalty Points?

Yes! You will receive 3% back on your BOM purchase. A Loyalty Points coupon is sent in the final shipment of the program and the code can be used on your next purchase at ShabbyFabrics.com. Loyalty Points cannot be used toward monthly payments for BOM/Club programs.

How do PayPal BOM payments work?

If you paid for your sign-up fee using PayPal, we assume this is how you want to pay for your monthly blocks. Shortly before your program begins you will receive an E-mail from bom@shabbyfabrics.com which includes a link. Click on the link and you will then see an order summary as well as a prompt to login to your PayPal account. Once logged in, make payment for the Block/Kit. Once payment has been made you will be set up on automatic payments for the rest of the program.

Once you agree to this subscription, your card will automatically be charged on the Effective Date each month.

If you are unsure if the payment was made correctly please contact us for confirmation before attempting another payment.

If you inadvertently accept the subscription/pay for the block twice, please E-mail us to let us know and we will refund the duplicate payment and cancel the subscription for you right away.

If you have a new credit card you will need to change that directly in PayPal by following these steps:

Log into your PayPal account
Go to “My Money” in your profile
Update the “My preapproved payments” section.

It is important to note that we CANNOT access your PayPal account to see what credit card you are using, make charges or changes of any kind.

I have signed up for a program and want to add the Backing, how do I do this?

If the program has not started or the backing has not been shipped yet, you will either need to e-mail or call us to request a backing be added to your order. Once the backing has shipped, and if we still have it available, it will be added to the BOM section of our website for you to order.

If you want the coordinated Backing, we highly encourage you to purchase it at the time of your sign-up. This insures you will have it when you are ready to quilt your project. Many times we sell out of the Backing we have chosen and it is highly unlikely it will be available when the program ends.

When does this program bill?

Each program has an assigned Billing date that cannot be changed. It will bill on that date each month for the duration of the program. The Billing date for your program is included in the Welcome E-mail that is sent a couple weeks before the program starts as well as the Welcome Letter sent with your first shipment.

For customers that bill through PayPal your Billing date is the day you accept your PayPal subscription for that program.

When does my Block/Kit ship?

Your Block will ship 1-4 business days following the Billing date. A shipping E-mail is also sent to let you know it is on the way.

I have not received my Block, what do I do?

Please allow the following time for your package to arrive:

Domestic: 10 business days

International: 6-8 weeks. International shipments typically arrive within 2-3 weeks; however, they can take up to 6-8 weeks, depending on how quickly it clears your country’s customs. If you do not receive your Block 6 weeks following the shipping date let us know and we will look into it further. We will, however, need to wait the full 8 weeks before sending a replacement.

If you do not receive it within this time call or E-mail us at BOM@shabbyfabrics.com to let us know. While having a missing block is frustrating, rest assured, we will make sure you receive everything you need in order to complete your project.

I did not get the Welcome E-mail or Shipping E-mail?

If your BOM program has embellishments (beads, buttons, etc) these are, as a general rule, sent with the final Block of your program as they are not added until after your project has been quilted.

If you are in a Club that includes embellishments you will receive them monthly in the Kit.

What’s included in my program?

Everything that is included in your program is listed in the product description as well as on the Welcome Letter that you receive with your first shipment. Please refer to those first and then let us know if you have any additional questions.

If your program includes the sashing, borders and binding they are included in the final shipment of the program.

I made a mistake, what can I do?

We understand mistakes happen, so if this is case let us know and we will do whatever we can to help you remedy it.

Can I get all the Block/Kits at once?

Our programs are assembled on a month-to-month basis; however, there are some programs we get ahead on. If all the Blocks/Kits for your program are ready, we would be happy to charge the remainder and ship them together. If you are interested, just E-mail or call us and we can let you know where we stand on your program.

Is it too late to sign-up for a Block of the Month that already started?

As long as there are still spots available, you may join a program after it has started. Sign-up on line (you will only be charged the sign-up fee at that time). Your order will be processed by the BOM Department and your account will be charged for the prior months Blocks/Kits to get you caught up with the program. The Blocks/Kits will then be shipped together. This usually occurs within a week after you sign up.

Can I cancel my program?

As noted in the program descriptions, Block of the Month/Club programs are non-cancellable/non-refundable. When you sign-up for the Block of the Month we reserve an entire quilt/program for you. Once we begin shipping Blocks we are then left with an incomplete quilt kit/program.

We do, however, understand that unexpected things happen in life. If this is the case contact us by phone or E-mail and we will work something out with you.

You may cancel if the program has not started yet. Call or E-mail us and we will assist you with that. Be aware that your sign-up fee is non-refundable.

I am in more than one program, can my Blocks/Kits ship together?

We are unable to combine shipping of Block of the Month/Club items as they are billed on different days and are prepackaged with predetermined weights.

Can I have my Blocks/Kits shipped with an order?

If your charge does not go through for your Block/Kit we will E-mail you to let you know right away. If we do not get a response from you, a phone call will be made 1-2 weeks later. We always appreciate an E-mail or phone call from you to let us know if there is a problem or a special situation.

Fabric Questions

Read Our FAQs

support@shabbyfabrics.com

Call (208) 664-4567
Mon. - Fri. 8 AM - 6 PM PST
Sat. 8 AM - 4 PM PST

Secure Online Ordering
Credit Cards