Frequently Asked Questions
Have a question? We hope we have an answer for you. If you aren't finding what you are looking for, please jump over to our contact us page to get the answer you need.
We are located in Post Falls, Idaho. However, we are an online-only store. Our building is not open to the public. You can shop with us on our website 24 hours a day, 7 days a week! If you would like to contact us by phone, we are available at (208) 664-4567 from 8 am to 5 pm PST Monday through Friday, and from 8 am to 1 pm PST on Saturdays.
Look at the top right corner of your browser page near the shopping cart icon. Click the link that says 'Sign In.' On the right half of the login page there is an option to create a new customer account. To create a Shabby Fabrics customer account, all you will need to do is enter a valid email address and create a password. You can also choose to sign up for our e-newsletters. To do this, return to the home page and click on the E-Newsletter Subscription link at the top of the page, then enter your email address in the box provided.
If you have a Shabby Fabrics customer account, you can update your information by logging into your account and clicking "Update Email Address or Password".
If you've created an account with us, you can view the status of your previous orders. After signing in to your customer account, click on the "Account" page to view your orders. If you cannot find the information you need there, or if you have another question, you may call us at (208) 664-4567 Monday through Friday, 8 am to 5 pm PST and Saturdays 8 am to 1 pm PST, email us at support@shabbyfabrics.com, or use the contact form on the Contact Us page.
For questions regarding Block of the Month programs and Clubs, please contact one of our Account Managers. Call us at (208) 664-4567, extension 3, Mon-Fri 8am-4pm (PST); or get in touch via email at bom@shabbyfabrics.com. For more information about BOMs and Clubs, refer to our BOM-focused FAQ below.
You may call us at (208) 664-4567 Monday through Friday, 8 am to 5 pm PST and Saturdays 8 am to 1 pm PST, email us at support@shabbyfabrics.com, or use the contact form on the Contact Us page.
If you are currently in a BOM or Club program, updating your information online will not transfer to your BOM/Club shipments, as they are run through a different system. Please refer to the Block of the Month FAQ for more information on how to update your billing/shipping information or contact one of our Account Managers directly by emailing them at bom@shabbyfabrics.com.
If you need to update your billing or shipping address for future orders and have a created an account with us, you can update your information by logging into your account and clicking "My Addresses".
We use the United States Postal Service (USPS) for most of our shipments. We will occasionally choose United Parcel Service (UPS) or FedEx for very large shipments. If you prefer UPS or FedEx, please call, email, or leave a note with your order. Shipping with one of these alternate methods may result in additional shipping charges. For international shipments, we use UPS Mail Innovations.
We are able to fill and ship the majority of online orders within 3-5 business days after we receive them. If you are a U.S. customer, your order will likely arrive within 5-8 business days of shipment.
For our international customers, orders may take 4-8 weeks to arrive, depending on how quickly your order is received and processed by your country's customs. We cannot report an international shipment as "lost" to the postal service until 8 weeks have elapsed. This is not our policy, but the policy of the USPS.
Some of our products do not qualify for our base shipping rate due to their bulk. These items may include but are not limited to: craft holders, cutting mats, rulers, decorative trays and irons. We make every effort to keep shipping prices low for our customers, but in some situations charging for additional shipping costs is unavoidable.
If you have a coupon code, enter it in the Coupon Code box on the "My Shopping Cart" page before checking out.
If you have a Gift Card, enter the code on the Payment Information section during checkout. Entering your gift card code on the View Cart page will not work, as that section is reserved for coupon codes. Please note that Gift Cards expire 5 years from date of purchase.
Shabby Fabrics wants to celebrate your birthday with you! Add your birthday (month and day only) to your account to receive a 20% off coupon each year on your birthday. The coupon will arrive via email, so you must have a valid email address in your account to receive your coupon. Coupons are valid for 1 month after they are sent. To add your birthday to your account, log in, click the "Account" link, and enter your birthday in the "My Birthday" box.
* Please note, birthday coupons cannot be used toward sale items, gift certificates, Block of the Month/Club program monthly charges, Reserve Items or Dropship items. We cannot send you a birthday coupon if you are not subscribed to our newsletter and be the first to get information about new Shabby Fabrics kits, clubs & block of the month programs, the latest fabrics, exclusive coupon codes along with your 20% off coupon on your birthday.
Loyalty Points are our customer appreciation discounts—they're our way of thanking you for your business! You will earn loyalty points on your Shabby Fabrics purchases, and these points can then be used for discounts on future purchases. You must be logged in to your Shabby Fabrics customer account to earn or spend loyalty points. To view your current point total, log in to your account and click "My Account", and then click on "Reward Dollars". Please note, points do not accrue on shipping charges, tax, or on portions of purchases paid for by Gift Certificates. Pre-cut Reserve items do not qualify for Loyalty Points. Points accrued on BOM/Club charges will be automatically added to your account at the end of the program. You earn 3% of the product total on your order.
No, we also sell by the half yard. To purchase a half yard, enter "0.5" in the quantity box. To purchase 3 ½ yards, enter "3.5".
The listed prices are per yard, unless otherwise noted.
1 yard = 91.44 cm = 0.9144 metres
Yes! You can find out more information on our Wholesale page.
We are always accepting applications. To see our open positions, please go here.
Block of the Month programs (BOMs) make quilting affordable, easy and fun! Choose the program you love, sign up, and the rest is automatic. Each month you will be charged a set fee and we will send you everything you need to complete one Block or Kit. The length, cost, and details of each program vary, so please refer to the program description for more details.
Our Clubs work the same way as BOMs, but instead of a Block, you will receive a Kit each month to make that month's project.
When you sign up for a program, it is understood that you are signing up for the entire program and we will reserve an entire quilt/program for you. Your Block/Kit charge will automatically occur on the billing date established for that program, on the credit card you used to sign up for the program. If you intend to use PayPal to enroll in a BOM or Club program, please refer to the “How do PayPal BOM payments work?” section for details.
Contact us by phone at (208) 664-4567, extension 3, Monday through Friday, 8 am to 4 pm PST.
Email us any time at bom@shabbyfabrics.com.
We make an effort to respond to all emails and phone calls within 1-2 business days. If you do not receive a response from us within that time, we encourage you to re-send your email or give us a call.
It's not a problem! Simply follow the steps in the “How do I change my shipping address?” section below. Please let us know of your address change at least 1 week prior to your move, to ensure we'll have enough time to update it in our BOM records before sending your block/kit.
Option 1: Log in to your Shabby Fabrics customer account. (If you do not have an established account, you will need to create one first.)
- Select "Account"
- Select "My BOMs/Clubs & Reserves"
- Locate your program under the "Upcoming" or "In progress" tab
- Select “View/Edit Shipping Address” to update the shipping address for that program
- Enter your updated address and "Save Address"
Option 2: Email the information directly to bom@shabbyfabrics.com.
Option 3: Call us at (208) 664-4567, extension 3, Mon-Fri 8am-4pm (PST).
Option 1: Log in to your Shabby Fabrics customer account. (If you do not have an established account, you will need to create one first.)
- Select "Account"
- Select "My BOMs/Clubs & Reserves"
- Locate your program under the "Upcoming" or "In progress" tab
- Select “Change Payment Method” to update billing.
- Enter your updated credit/debit card information and "Add Card"
Option 2: Email the information directly to bom@shabbyfabrics.com.
Option 3: Call us at (208) 664-4567, extension 3, Mon-Fri 8am-4pm (PST).
If you are paying for your program via PayPal, see the FAQ section "How do PayPal BOM payments work?" for information on how to update your account. We CANNOT access your PayPal account to make charges or changes to your information.
If you paid for your sign-up fee using PayPal, we will assume you would like to continue using PayPal to pay for your monthly blocks. Shortly before your program begins, you will receive an email from bom@shabbyfabrics.com which includes a link. Click on the link to see an order summary, as well as a prompt to login to your PayPal account. Once logged in, make a payment for the Block/Kit. Once the payment has been made you will be set up with automatic payments for the rest of the program.
Once you agree to this subscription, your card will automatically be charged on the Effective Date each month.
If you are unsure whether the payment was made correctly please contact us for confirmation before attempting another payment. If you inadvertently accept the subscription or pay for the block twice, please email us to let us know and we will refund the duplicate payment and cancel the subscription for you right away.
If you wish to change the credit card you use for payments, you will need to change it in your PayPal account by following these steps:
- Log into your PayPal account
- Go to “My Money” in your profile
- Update the “My preapproved payments” section.
It is important to note that we CANNOT access your PayPal account to see which credit card you are using, or to make charges or changes of any kind.
Call us at (208) 664-4567, extension 3; Mon-Fri 8am-4pm (PST) OR email us at bom@shabbyfabrics.com.
Yes! You will receive 3% back on your BOM purchase at the end of the program. Loyalty Points cannot be used toward monthly payments for BOM/Club programs.
You cannot use your birthday club coupon toward monthly BOM/Club fees. The coupon can be used toward your sign-up fee (and for any additional items paid for up front on the same order), but they cannot be used toward monthly fees or remaining balances of reserve items as these are automatically processed by our system.
Gift Cards can be used toward your sign-up fee, for other notions or related products; they cannot be used for monthly BOM and Club payments or remaining balances of reserve items which are billed separately.
As long as there are still spots available, you may join a program after it has started. Sign up online—you will only be charged the sign-up fee at that time. Your order will be processed by the BOM Department and your account will be charged for all of the prior months' Blocks/Kits at once to get you caught up with the program. The Blocks/Kits will then be shipped together. This usually occurs within a week after you sign up.
Block of the Month charges are not processed through our online order system, so monthly charges/shipments will not be seen in your profile. However, you can view your next billing date and amount to be charged in the "BOMs/Clubs & Reserves" section of your profile.
As noted in the program descriptions, Block of the Month/Club programs are non-cancellable and non-refundable. When you signed up for the Block of the Month or Club, we reserved an entire quilt or set of kits for you. If we have already shipped some of your Blocks, we are now left with an incomplete quilt kit which we cannot sell.
We understand that unexpected things happen in life. If you are experiencing unusual circumstances, contact us by phone or email and we will work something out with you.
You may cancel your program if it has not started shipping yet. Call or email us and we will assist you with the cancellation process. Please be aware that your sign-up fee and any associated reservation fees are non-refundable.
Each program has an assigned billing date that cannot be changed. Your account will be charged on that date each month for the duration of the program. The billing date for your program is included in the Welcome Email that will be sent to you a few weeks before the program starts, as well as in the Welcome Letter sent with your first shipment.
For customers that choose to bill through PayPal, your billing date is the day you accept your PayPal subscription for that program.
* If the charge for your Block/Kit does not go through by the assigned date, we will email you to let you know right away. We cannot ship your Block/Kit until we receive a valid payment. We will try to hold your spot in the program until we can get in touch with you. If we do not receive a prompt email response from you, we will give you a follow-up phone call 1-2 weeks later. We always appreciate an email or phone call in advance to let us know if there may be a problem or a special situation regarding your billing.
If you did not receive the Welcome Email or shipping confirmation email, you may have been unsubscribed from our email notifications. If you chose to unsubscribe from the Shabby Fabrics e-newsletter you may have also unsubscribed from all other Shabby Fabrics communications. It's also possible that your sign-up payment didn't go through, or you were unsubscibed from the BOM/Club program itself. Contact our BOM staff right away to ensure that you are still enrolled in the program and to receive your shipping emails.
We always encourage our customers to add "bom@shabbyfabrics.com" as a contact to help ensure receipt of all correspondence and avoid messages being sent to spam/junk.
Your Block will ship 1-4 business days following the billing date. A shipping email will be sent to let you know that it is on the way.
We are unable to combine shipping of Block of the Month/Club items as they are billed on different days and are pre-packaged with predetermined weights.
We are unable to ship Block of the Month/Club items together with regular online orders. Blocks and Kits are pre-packaged and shipped with predetermined weights.
Our programs are typically assembled on a month-to-month basis. In some cases, we finish assembling all of the Blocks or Kits for your program ahead of time. If all of the Blocks/Kits for your program are ready, we will be happy to charge the remainder of the monthly fees in one payment and ship the remaining Blocks/Kits together. If you are interested in receiving your Blocks/Kits early, email or call us and we can let you know where we stand on your program.
Please allow the following time for your package to arrive:
Domestic: 14 business days.
International: 6-8 weeks. International shipments typically arrive within 2-3 weeks. However, they can take up to 6-8 weeks, depending on how quickly the package clears your country’s customs. If you do not receive your Block within six weeks following the shipping date, let us know and we will look into it further. We will, however, need to wait a full 8 weeks before sending a replacement.
If you do not receive your Block or Kit within this time frame, please call or email us to let us know. While having a lost block is frustrating, we will make sure you receive everything you need in order to complete your project.
Everything that is included in your program is listed in the online product description as well as on the Welcome Letter that you receive with your first shipment. Please refer to those materials first and then let us know if you have any additional questions.
If your program includes sashing, borders, binding or embellishments they will be included in the final shipment of the program.
If your BOM program has embellishments (beads, buttons, etc.) these are sent with the final Block of your program as they are not sewn on until after your project has been quilted.
If you are in a Club that includes embellishments you will receive them each month with the Kit.
You will simply need to place an order to reserve the backing and it will be combined with your program if it has not already been processed/shipped. If your program has already been processed/shipped, any additional backings will be added to the BOM section of our website for you to order separately.
If you would like to use the coordinated backing fabric, we highly encourage you to purchase it at the time of your sign-up. This ensures you will have it when you are ready to quilt your project. We usually sell out of the backings—it is unlikely that there will be left-over backings available when the program ends.
Traditional appliqué is done by tracing and cutting out your templates by hand, turning the edges, and stitching down your pieces either by hand or machine. To learn how to do traditional appliqué, watch Jen Bosworth's appliqué tutorial series on the Shabby Fabrics YouTube page.
With laser-cut appliqué, all your appliqué shapes are precut by a laser-cutting machine and pre-fused with a fusible webbing. All you need to do is peel off the backing, iron it to your fabric, and stitch around the edges. To try out a simple laser-cut appliqué, you can purchase some of our precut and pre-fused Shabby Shapes.
You may use any stitch you like to sew down your shapes. Some of the most popular stitches are a blanket stitch, a straight stitch, or a small zig-zag stitch. For more information on how to finish laser shapes, you can watch Jen’s tutorial video on finishing laser-cut appliqué projects.
We understand mistakes happen, so let us know as soon as possible and we will do our best to help you remedy it.
