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Shabby Fabrics Frequently Asked Questions

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General Questions

Where is your store located and what are your hours?

We are located in Coeur d'Alene, Idaho. However, we are an online-only store. Our building is not open to the public. You can shop with us on our website 24 hours a day, 7 days a week! If you would like to contact us by phone, we are available at (208) 664-4567 from 8 am to 6 pm PST Monday through Friday, and from 8 am to 4 pm PST on Saturdays.

How can I create a Shabby Fabrics customer account?

Return to our homepage: shabbyfabrics.com. Look at the top right corner of your browser page near the shopping cart icon. Click the link that says 'Sign In.' On the right half of the login page there is an option to create a new customer account. To create a Shabby Fabrics customer account, all you will need to do is enter a valid email address and create a password. You can also choose to sign up for our e-newsletters. To do this, return to the home page and click on the envelope-shaped icon, then enter your email address in the box provided.

How do I update my email address or password?

If you have a Shabby Fabrics customer account, you can update your information by logging into your account and clicking "Update Email Address or Password".

I have a question about my order. How can I contact you?

If you've created an account with us, you can view the status of your previous orders. After signing in to your customer account, click on the "Account" page to view your orders. If you cannot find the information you need there, or if you have another question, you may call us at (208) 664-4567 Monday through Friday, 8 am to 6 pm PST and Saturdays 8 am to 4 pm PST, email us at support@shabbyfabrics.com, or use the contact form on the Contact Us page.

I have a question regarding a Block of the Month or Club. How can I contact you?

For questions regarding Block of the Month programs and Clubs, please contact one of our Account Managers. Call us at (208) 664-4567, extension 3, Mon-Fri 8am-4pm (PST); or get in touch via email at bom@shabbyfabrics.com. For more information about BOMs and Clubs, refer to our BOM-focused FAQ below.

I have a question about your products. How can I contact you?

You may call us at (208) 664-4567 Monday through Friday, 8 am to 6 pm PST and Saturdays 8 am to 4 pm PST, email us at support@shabbyfabrics.com, or use the contact form on the Contact Us page.

How do I update my billing or shipping address?

If you are currently in a BOM or Club program, updating your information online will not transfer to your BOM/Club shipments, as they are run through a different system. You will need to contact one of our Account Managers directly by emailing them at bom@shabbyfabrics.com. If you need to update your billing or shipping address for future orders and have a created an account with us, you can update your information by logging into your account and clicking "Manage Address Book".

What shipping carrier do you use?

We use the United States Postal Service (USPS) for most of our shipments. We will occasionally choose United Parcel Service (UPS) or FedEx for very large shipments. If you prefer UPS or FedEx, please call, email, or leave a note with your order. Shipping with one of these alternate methods may result in additional shipping charges.  For international shipments, we use UPS Mail Innovations.  

How long will it take for my order to arrive?

We are able to fill and ship the majority of online orders within 1-3 days after we receive them. If you are a U.S. customer, your order will likely arrive within 3-5 business days of shipment. For our international customers, orders may take 2-8 weeks to arrive. We cannot report an international shipment as "lost" to the postal service until 8 weeks have elapsed. This is not our policy, but the policy of the USPS.

Why do you charge additional shipping for some items?

Some of our products do not qualify for our base shipping rate due to their bulk. These items may include but are not limited to: sealing irons, craft holders, cutting mats, jelly rolls, layer cakes, and flannel yardage. We make every effort to keep shipping prices low for our customers, but in some situations charging for additional shipping costs is unavoidable.

I am an international customer. Can I view my order in my native currency?

Yes! If you have created a customer account, you have the option to view any of our products in the following currencies: US Dollar, Euro, Australian Dollar, British Pound, Candian Dollar, Japanese Yen, Swedish Kronga, Swiss Franc, Mexican Peso, and Hong Kong Dollar. To use this feature, click "Account" on the upper left side of the home page, then choose your currency from the drop down "Preferred Currency" menu near the bottom of the page. Please note these currency values are only an estimate; Shabby Fabrics conducts all transactions in the US Dollar.

How do I use a coupon code?

If you have a coupon code, enter it on the "View Cart" page before checking out.

How do I use a Gift Certificate?

If you have a Gift Certificate, enter the code on the Payment Page above the credit card section during checkout. Entering your gift certificate code on the View Cart page will not work, as that section is reserved for coupon codes. Please note that Gift Certificates expire 1 year from date of purchase.

What is the "Birthday Club"?

Shabby Fabrics wants to celebrate your birthday with you! Add your birthday (month and day only) to your account to receive a 20% off coupon each year on your birthday. The coupon will arrive via email, so you must have a valid email address in your account to receive your coupon. Coupons are valid for 1 month after they are sent. To add your birthday to your account, log in, click the "Account" link, and enter your birthday in the "My Birthday" box. 

* Please note, birthday coupons cannot be used toward Block of the Month/Club programs or Reserve items.

What are "Loyalty Points" and how do they work?

Loyalty Points are our customer appreciation discounts—they're our way of thanking you for your business! You will earn loyalty points on your Shabby Fabrics purchases, and these points can then be used for discounts on future purchases. You must be logged in to your Shabby Fabrics customer account to earn or spend loyalty points. To view your current point total, log in to your account and click "View Account". Your point total and the corresponding monetary discount will be shown beneath your recent orders. Please note, points do not accrue on shipping charges, tax, or on portions of purchases paid for by Gift Certificates. Points accrued on BOM/Club charges will be issued in the form of a coupon code mailed at the end of each program. You earn 3% of the product total on your order.

Do I have to purchase a full yard of fabric?

No, we also sell by the half yard. To purchase a half yard, enter "0.5" in the quantity box. To purchase 3 ½ yards, enter "3.5".

Are the listed prices per yard or per half yard?

The listed prices are per yard, unless otherwise noted.

How does a yard compare to a metre?

1 yard = 91.44 cm = 0.9144 metres

Can I get sample swatches of fabric?

We do not offer free swatches, but we do offer ¼ yard samples. Each sample is $3.00, or $5.00 for specialty fabrics. Our limit is 4 sample swatches per customer. Shipping is included in this cost for domestic US destinations. International destinations will be charged based on how many samples are ordered and the weight of the package. We cannot guarantee that the fabric you sampled will still be available for purchase by the time you place your order. Manufacturers discontinue collections at their discretion, so we may not be able to reorder the fabric. Sample swatches must be ordered over the phone or via email.

Do you sell wholesale?

Yes! You can find out more information on our Wholesale page, or contact us at wholesale@shabbyfabrics.com.

Are you hiring?

We are always accepting applications. Please email your resume to jobs@shabbyfabrics.com.

Shabby Fabrics Block of the Month FAQ

What is a Block of the Month/Club? How does it work?

Block of the Month programs (BOMs) make quilting affordable, easy and fun! Choose the program you love, sign up, and the rest is automatic. Each month you will be charged a set fee and we will send you everything you need to complete one Block or Kit. The length, cost, and details of each program vary, so please refer to the program description for more details.

Our Clubs work the same way as BOMs, but instead of a Block, you will receive a Kit each month to make that month's project.

When you sign up for a program, it is understood that you are signing up for the entire program and we will reserve an entire quilt/program for you. Your Block/Kit charge will automatically occur on the billing date established for that program, on the credit card you used to sign up for the program. If you intend to use PayPal to enroll in a BOM or Club program, please refer to the “How do PayPal BOM payments work?” section for details.

How do I contact the Block of the Month Department?

Contact us by phone at (208) 664-4567, extension 3, Monday through Friday, 8 am to 4 pm PST. Our customer service team is also available and answering phone calls from 8 am until 6 pm Monday through Friday and on Saturdays from 8 am to 4 pm; feel free to leave your BOM or Club-related question, update, or message with one of them as well.

Email us any time at bom@shabbyfabrics.com.

We make an effort to respond to all emails and phone calls within 1-2 business days. If you do not receive a response from us within that time, we encourage you to re-send your email or give us a call.

I know my address will change during my program, will that be a problem?

It's not a problem! Simply follow the steps in the “How do I change my shipping address?” section below. Please let us know of your address change at least 1 week prior to your move, to ensure we'll have enough time to update it in our BOM records before sending your block/kit. Our BOM/Club mailing system is run separately from your online profile, so you must contact us directly with this update.

How do I change my shipping address?

Option 1: Call us at (208) 664-4567, Mon-Fri 8am-6pm or Sat 8am-4pm (PST).

Option 2: Log in to your Shabby Fabrics customer account. (If you do not have an established account, you will need to create one first.)

  1. Select "Account"
  2. Select the "Address Book" tab
  3. Enter your address information and SAVE
  4. EMAIL us at bom@shabbyfabrics.com when this is done. Online orders and BOM/Club shipping processes run separately from one another. Our information is not automatically updated when you make changes to your online profile. You must notify us of any changes with a phone call or email.

Option 3: Email the information directly to bom@shabbyfabrics.com.

How do I update my credit card information?

Option 1: Call us at (208) 664-4567, Mon-Fri 8am-6pm or Sat 8am-4pm (PST).

Option 2: Log in to your Shabby Fabrics customer account. (If you do not have an established account, you will need to create one first.)

  1. Select "Account"
  2. Select the "Payment Types" tab
  3. Enter your credit card information and press "SAVE CARD"
  4. EMAIL us at bom@shabbyfabrics.com when this is done. Online orders and BOM/Club payment processes run separately from one another. Our information is not automatically updated when you make changes to your online profile. You must notify us of any changes with a phone call or email.

If you are paying for your program via PayPal, see the FAQ section "How do PayPal BOM payments work?" for information on how to update your account. We CANNOT access your PayPal account to make charges or changes to your information.

How do PayPal BOM payments work?

If you paid for your sign-up fee using PayPal, we will assume you would like to continue using PayPal to pay for your monthly blocks. Shortly before your program begins, you will receive an email from bom@shabbyfabrics.com which includes a link. Click on the link to see an order summary, as well as a prompt to login to your PayPal account. Once logged in, make a payment for the Block/Kit. Once the payment has been made you will be set up with automatic payments for the rest of the program.

Once you agree to this subscription, your card will automatically be charged on the Effective Date each month.

If you are unsure whether the payment was made correctly please contact us for confirmation before attempting another payment. If you inadvertently accept the subscription or pay for the block twice, please email us to let us know and we will refund the duplicate payment and cancel the subscription for you right away.

If you wish to change the credit card you use for payments, you will need to change it in your PayPal account by following these steps:

1. Log into your PayPal account
2. Go to “My Money” in your profile
3. Update the “My preapproved payments” section.

It is important to note that we CANNOT access your PayPal account to see which credit card you are using, or to make charges or changes of any kind.

How do I change my email address?

Call us at 208-664-4567; Mon-Fri 8am-6pm and Sat 8am-4pm (PST) OR email us at bom@shabbyfabrics.com.

Do I earn Loyalty Points when I sign up for a BOM or Club program?

Yes! You will receive 3% back on your BOM purchase. A Loyalty Points coupon is sent in the final shipment of the program and the code can be used on your next purchase at ShabbyFabrics.com. Loyalty Points cannot be used toward monthly payments for BOM/Club programs.

Can I use my 20% off Birthday Coupon on BOMs or Clubs?

At this time, you cannot use your birthday club coupon toward monthly BOM/Club fees. The coupon can be used toward your sign-up fee (and for any additional items paid for up front on the same order), but they cannot be used toward monthly fees for an entire program. 

Can I use my Gift Certificate on BOMs or Clubs?

Gift Certificates can be used toward your sign-up fee, for other notions or related products, and toward monthly fees for your program.

Is it too late to sign up for a Block of the Month program that has already started?

As long as there are still spots available, you may join a program after it has started. Sign up online—you will only be charged the sign-up fee at that time. Your order will be processed by the BOM Department and your account will be charged for all of the prior months' Blocks/Kits at once to get you caught up with the program. The Blocks/Kits will then be shipped together. This usually occurs within a week after you sign up.

I do not see my BOM charges/shipments in my customer account, is there a problem?

Block of the Month charges are not processed through our online order system, so monthly charges/shipments will not be seen in your profile.

Can I cancel my program?

As noted in the program descriptions, Block of the Month/Club programs are non-cancellable and non-refundable. When you signed up for the Block of the Month or Club, we reserved an entire quilt or set of kits for you. If we have already shipped some of your Blocks, we are now left with an incomplete quilt kit which we cannot sell.

We understand that unexpected things happen in life. If you are experiencing unusual circumstances, contact us by phone or email and we will work something out with you.

You may cancel your program if it has not started shipping yet. Call or email us and we will assist you with the cancellation process. Please be aware that your sign-up fee is non-refundable.

When does my program bill?

Each program has an assigned billing date that cannot be changed. Your account will be charged on that date each month for the duration of the program. The billing date for your program is included in the Welcome Email that will be sent to you a few weeks before the program starts, as well as in the Welcome Letter sent with your first shipment.

For customers that choose to bill through PayPal, your billing date is the day you accept your PayPal subscription for that program.

* If the charge for your Block/Kit does not go through by the assigned date, we will email you to let you know right away. We cannot ship your Block/Kit until we receive a valid payment. We will try to hold your spot in the program until we can get in touch with you. If we do not receive a prompt email response from you, we will give you a follow-up phone call 1-2 weeks later. We always appreciate an email or phone call in advance to let us know if there may be a problem or a special situation regarding your billing.

I did not get the Welcome Email or Shipping Email, what happened?

If you did not receive the Welcome Email or shipping confirmation email, you may have been unsubscribed from our email notifications. If you chose to unsubscribe from the Shabby Fabrics e-newsletter you may have also unsubscribed from all other Shabby Fabrics communications. It's also possible that your sign-up payment didn't go through, or you were unsubscibed from the BOM/Club program itself. Contact our BOM staff right away to ensure that you are still enrolled in the program and to receive your shipping emails.

When does my Block/Kit ship?

Your Block will ship 1-4 business days following the billing date. A shipping email will be sent to let you know that it is on the way.

I am in more than one program, can my Blocks/Kits ship together?

We are unable to combine shipping of Block of the Month/Club items as they are billed on different days and are pre-packaged with predetermined weights.

Can I have my Blocks/Kits shipped with an order?

We are unable to ship Block of the Month/Club items together with regular online orders. Blocks and Kits are pre-packaged and shipped with predetermined weights.

Can I get all of the Blocks/Kits for my program at once?

Our programs are typically assembled on a month-to-month basis. In some cases, we finish assembling all of the Blocks or Kits for your program ahead of time. If all of the Blocks/Kits for your program are ready, we will be happy to charge the remainder of the monthly fees in one payment and ship the remaining Blocks/Kits together. If you are interested in receiving your Blocks/Kits early, email or call us and we can let you know where we stand on your program. 

I have not received my Block/Kit, what do I do?

Please allow the following time for your package to arrive:

Domestic: 10 business days.

International: 6-8 weeks. International shipments typically arrive within 2-3 weeks. However, they can take up to 6-8 weeks, depending on how quickly the package clears your country’s customs. If you do not receive your Block within six weeks following the shipping date, let us know and we will look into it further. We will, however, need to wait a full 8 weeks before sending a replacement.

If you do not receive your Block or Kit within this time frame, please call or email us to let us know. While having a lost block is frustrating, we will make sure you receive everything you need in order to complete your project.

What is included in my program?

Everything that is included in your program is listed in the online product description as well as on the Welcome Letter that you receive with your first shipment. Please refer to those materials first and then let us know if you have any additional questions.

If your program includes sashing, borders and binding they will be included in the final shipment of the program.

When will I recieve the embellishments?

If your BOM program has embellishments (beads, buttons, etc.) these are generally sent with the final Block of your program. They are not sewn on until after your project has been quilted.

If you are in a Club that includes embellishments you will receive them each month with the Kit.

I have signed up for a program and I would like to add the backing fabric. How can I do this?

If the program has not started, or the backing has not shipped yet, you will either need to e-mail or call us to request a backing be added to your order. If the backing has already shipped, and if we still have some still available, it will be added to the BOM section of our website for you to order.

If you would like to use the coordinated backing fabric, we highly encourage you to purchase it at the time of your sign-up. This ensures you will have it when you are ready to quilt your project. We usually sell out of the backings—it is unlikely that there will be left-over backings available when the program ends.

What is the difference between laser-cut and traditional appliqué?

Traditional appliqué is done by tracing and cutting out your templates by hand, turning the edges, and stitching down your pieces either by hand or machine. To learn how to do traditional appliqué, watch Jen Bosworth's appliqué tutorial series on the Shabby Fabrics YouTube page.

With laser-cut appliqué, all your appliqué shapes are precut by a laser-cutting machine and pre-fused with a fusible webbing. All you need to do is peel off the backing, iron it to your fabric, and stitch around the edges. To try out a simple laser-cut appliqué, you can purchase some of our precut and pre-fused Shabby Shapes.

What kind of stitch do I use for the laser cut pieces?

You may use any stitch you like to sew down your shapes. Some of the most popular stitches are a blanket stitch, a straight stitch, or a small zig-zag stitch. For more information on how to finish laser shapes, you can watch Jen’s tutorial video on finishing laser-cut appliqué projects.

I made a mistake, what can I do?

We understand mistakes happen, so let us know as soon as possible and we will do our best to help you remedy it.

For further questions, please contact us directly: call (208) 664-4567 8am-6pm Mon-Fri or 8am-4pm Sat; email support@shabbyfabrics.com, or use the form on the Contact Us page. As always, thank you for your continued business!

Fabric Questions

Read Our FAQs

support@shabbyfabrics.com

Call (208) 664-4567
Mon. - Fri. 8 AM - 6 PM PST
Sat. 8 AM - 4 PM PST

Secure Online Ordering
Credit Cards

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