Each program has an assigned billing date that cannot be changed. Your account will be charged on that date each month for the duration of the program. The billing date for your program is included in the Welcome Email that will be sent to you a few weeks before the program starts, as well as in the Welcome Letter sent with your first shipment.
For customers that choose to bill through PayPal, your billing date is the day you accept your PayPal subscription for that program.
* If the charge for your Block/Kit does not go through by the assigned date, we will email you to let you know right away. We cannot ship your Block/Kit until we receive a valid payment. We will try to hold your spot in the program until we can get in touch with you. If we do not receive a prompt email response from you, we will give you a follow-up phone call 1-2 weeks later. We always appreciate an email or phone call in advance to let us know if there may be a problem or a special situation regarding your billing.
I did not get the Welcome Email or Shipping Email, what happened?
If you did not receive the Welcome Email or shipping confirmation email, you may have been unsubscribed from our email notifications. If you chose to unsubscribe from the Shabby Fabrics e-newsletter you may have also unsubscribed from all other Shabby Fabrics communications. It's also possible that your sign-up payment didn't go through, or you were unsubscibed from the BOM/Club program itself. Contact our BOM staff right away to ensure that you are still enrolled in the program and to receive your shipping emails.
When does my Block/Kit ship?
Your Block will ship 1-4 business days following the billing date. A shipping email will be sent to let you know that it is on the way.
I am in more than one program, can my Blocks/Kits ship together?
We are unable to combine shipping of Block of the Month/Club items as they are billed on different days and are pre-packaged with predetermined weights.
Can I have my Blocks/Kits shipped with an order?
We are unable to ship Block of the Month/Club items together with regular online orders. Blocks and Kits are pre-packaged and shipped with predetermined weights.
Can I get all of the Blocks/Kits for my program at once?
Our programs are typically assembled on a month-to-month basis. In some cases, we finish assembling all of the Blocks or Kits for your program ahead of time. If all of the Blocks/Kits for your program are ready, we will be happy to charge the remainder of the monthly fees in one payment and ship the remaining Blocks/Kits together. If you are interested in receiving your Blocks/Kits early, email or call us and we can let you know where we stand on your program.
I have not received my Block/Kit, what do I do?
Please allow the following time for your package to arrive:
Domestic: 10 business days.
International: 6-8 weeks. International shipments typically arrive within 2-3 weeks. However, they can take up to 6-8 weeks, depending on how quickly the package clears your country’s customs. If you do not receive your Block within six weeks following the shipping date, let us know and we will look into it further. We will, however, need to wait a full 8 weeks before sending a replacement.
If you do not receive your Block or Kit within this time frame, please call or email us to let us know. While having a lost block is frustrating, we will make sure you receive everything you need in order to complete your project.
What is included in my program?
Everything that is included in your program is listed in the online product description as well as on the Welcome Letter that you receive with your first shipment. Please refer to those materials first and then let us know if you have any additional questions.
If your program includes sashing, borders and binding they will be included in the final shipment of the program.
When will I recieve the embellishments?
If your BOM program has embellishments (beads, buttons, etc.) these are generally sent with the final Block of your program. They are not sewn on until after your project has been quilted.
If you are in a Club that includes embellishments you will receive them each month with the Kit.